Back up your data and remove any personal information if possible. Turn off the device and ensure it is securely packaged to prevent damage during transit. Follow the shipping instructions on our Mail-in Instruction page.

When sending your device, do not send an AC power supply unless it requires some unusual specific connector. Include your Name and a detailed description of the issue. This helps our technicians diagnose and repair your device more efficiently.

Yes, we handle liquid-damaged devices. We recommend contacting us first for specific instructions to prevent further damage during shipping. Our technicians will assess and repair the damage upon arrival.

Yes, all our mail-in repairs come with a 90-day warranty. If the repaired issue reoccurs within this period, we will fix it at no additional cost.

The cost of our Mail-in repair service varies based on the device and issue. We offer Free estimates before starting any work. Contact us at www.compfix.ca or (647) 657-1033 for an accurate quote.

While we take all precautions to ensure safe transit, we recommend insuring your device when shipping it to us. In the rare event of damage during shipping, we will work with you to resolve the issue.

You can track the status of your repair through our online portal or by contacting our customer service team. We’ll provide updates at key stages, including when we receive your device, during repair, and when it’s shipped back

Yes, we recommend using secure packaging and insured shipping methods to ensure your device is protected during transit. We will also securely package your device for the return shipment.

The repair process typically takes 3-7 business days after we receive your device. This timeframe includes diagnostics, repair, and testing. Shipping times may vary based on your location

Our walk-in and mail-in repair service covers a wide range of devices, including MacBooks, laptops and other electronics. We specialize in component-level repairs for various issues.

To use our mail-in repair service, simply go to the Mail-in instruction page for detailed instructions. You’ll mail your device to our repair shop, where our technicians will diagnose and repair the issue before shipping it back to you.

The repair time for a MacBook keyboard or trackpad can vary. At CompFix, we aim to complete most repairs within 3-7 business days. For exact timing, contact us at www.compfix.ca or (647) 657-1033.

A MacBook trackpad not clicking properly can be due to physical damage, sensitivity settings, or software issues. Try adjusting the trackpad settings or resetting the SMC to fix the problem.

Yes, sometimes a software update can resolve keyboard and trackpad issues caused by bugs or compatibility problems. Ensure your macOS is updated to the latest version for optimal performance.

The cost to replace a MacBook keyboard can vary based on the model and location, typically ranging from $125 to $350. Contact CompFix for a detailed quote specific to your MacBook model.

Common issues with the MacBook butterfly keyboard include sticky, unresponsive, and keys that repeat characters unexpectedly. These problems are often due to the keyboard’s design, which is susceptible to dust and debris.

To clean your MacBook keyboard, turn off your device, and use compressed air to blow out any debris. You can also use a soft brush or microfiber cloth to remove particles from the surface and between the keys gently.

Various MacBook, MacBook Air, and MacBook Pro models released between 2015 and 2019 are eligible for Apple’s Keyboard Service Program. Check Apple’s official website for a detailed list of eligible models.

Software glitches, sensitivity settings, or hardware issues can cause a MacBook trackpad to click by itself. Resetting the trackpad settings or updating your macOS can help resolve the issue.

Apple may fix your MacBook keyboard for free under their Keyboard Service Program if your model is eligible and experiencing specific issues like unresponsive or sticky keys. Check with Apple for your model’s eligibility.