No, accidental damage such as drops, liquid spills, or physical impact that occurs after the repair is not covered under our warranty.

If the same issue reoccurs after the warranty period, we offer discounted rates for returning customers. Contact us, and we’ll work out the best solution for you.

Absolutely. Any part we replace during the repair is covered under our warranty, ensuring it functions correctly for the duration of the warranty period.

Yes, liquid damage repairs are covered under our 90-day warranty, but the warranty only applies to the parts and areas that were specifically repaired, not unrelated or new issues.

Our warranty covers any defects or issues related to the repair performed, including faulty parts or improper workmanship. It does not cover new damage unrelated to the original repair.

We offer a 90-day warranty on all our repairs, covering both parts and labour, to ensure your device remains functional after the repair.

Absolutely. In most cases, we use the customer’s original packaging for return shipment. If we find that it is not strong enough, we will replace it with ours to ensure that your device is carefully packed and protected with enough cushioning material for safe return shipment. We use reliable carriers to minimize risks during transportation.

Yes, we accept international mail-in repairs. Customers are responsible for international shipping costs and customs fees, if applicable. Contact us for specific instructions.

We recommend insuring your shipment through your carrier to protect against potential damage. If damage occurs in transit, the carrier’s insurance policy should cover it.

Yes, once we receive your device, we’ll provide updates throughout the repair process, including when it’s being diagnosed, repaired, and ready for return shipping.

The customer is responsible for shipping costs when sending the device for repair. Meantime, we will cover the return shipping costs if you agree to continue the repair with us after the free evaluation.

We highly recommend using a sturdy box and sufficient padding when packaging your device to ensure it arrives safely. Shipping insurance can also add an extra layer of protection.

In most cases, you only need to send the device itself. However, if the issue may be related to the charger or cables, including them can help with diagnostics.

Follow our mail-in instructions: securely package your device, label it as fragile, and use a trusted shipping carrier. Contact us to receive the shipping address and any additional details.

The 90-day warranty for our repairs is included in the price, covering both parts and labor, so you don’t have to worry about any additional fees for warranty coverage.

Yes, we offer discounts for returning customers as a way to show our appreciation for your continued trust in our services. Ask us about our loyalty program for more details.

We accept various payment methods, including credit/debit cards through PayPal, bank e-transfers, and digital payments. Contact us to confirm the best option for you.

Yes, express or urgent repair services may incur additional fees. We offer this option for customers who need their devices repaired as quickly as possible.

No, we operate on a “no data, no fee” policy. If we are unable to recover any data from your device, you won’t be charged for the recovery service.

Yes, we offer wholesale discounted business-to-business repair rates for schools, organizations, and businesses with multiple devices. Please visit our “B2B Wholesale Pricing” page for more details on bulk pricing.