Absolutely. In most cases, we use the customer’s original packaging for return shipment. If we find that it is not strong enough, we will replace it with ours to ensure that your device is carefully packed and protected with enough cushioning material for safe return shipment. We use reliable carriers to minimize risks during transportation.

We recommend insuring your shipment through your carrier to protect against potential damage. If damage occurs in transit, the carrier’s insurance policy should cover it.

The customer is responsible for shipping costs when sending the device for repair. Meantime, we will cover the return shipping costs if you agree to continue the repair with us after the free evaluation.

We highly recommend using a sturdy box and sufficient padding when packaging your device to ensure it arrives safely. Shipping insurance can also add an extra layer of protection.

In most cases, you only need to send the device itself. However, if the issue may be related to the charger or cables, including them can help with diagnostics.

Yes, you can get a preliminary estimate by contacting us with a description of the issue. Once we receive and diagnose your device, we will provide a detailed estimate before proceeding with any repairs.

When sending your device, do not send an AC power supply unless it requires some unusual specific connector. Include your Name and a detailed description of the issue. This helps our technicians diagnose and repair your device more efficiently.

While we take all precautions to ensure safe transit, we recommend insuring your device when shipping it to us. In the rare event of damage during shipping, we will work with you to resolve the issue.

Yes, we recommend using secure packaging and insured shipping methods to ensure your device is protected during transit. We will also securely package your device for the return shipment.